HELPLINES AND MENTAL HEALTH SUPPORT IN BERLIN


Tel. 112 (Euro Emergency Call)

For an urgent crisis situation in Europe

112 is a common emergency telephone number that can be dialled free of charge from most mobile telephones, and in some countries, fixed telephones in order to reach emergency services

  • Ambulance, fire and rescue, police.


Social Psychiatric Service Berlin/

Sozialpsychiatrische Dienste Berlin

Social Psychiatric Service (Sozialpsychiatrischer Dienst)

Daily availability: Monday to Friday 08:00 - 16:00

Kreuzberg: Tel. (030) 90298-8400
Friedrichshain: Tel. (030) 90298-2770


Berlin Crisis Service/

Berliner Krisendienst

Berlin Crisis Service

Daily availability on weekdays: 16:00 - 24:00

Mitte: Tel. (030) 3906310

Friedrichshain-Kreuzberg: Tel. (030) 3906310

National Work Hours:

At night 0:00 - 08:00, on weekends and holidays: 08:00 - 16:00
(in case of emergencies, they can come to your home, there are doctors on call)

Services they provide:

  • Advice, support and referrals to services who can further help, either in open consultation hours or by appointment

  • Crisis interventions and supportive conversations in the case of severe mental distress

  • Home visits and outreach work

  • Case consultation either in person or by telephone for professionals, legal guardians, institutions and third-sector providers of welfare services

  • Psychiatric and social work assessments and reports for public sector authorities, commissioners and the courts.

  • Information events for institutions about mental health problems

Out of Hours - Service:

An out of hours - service is provided by the Berliner Krisendienst (Berlin Crisis Service) at:

Große Hamburger Straße 5, 10115 Berlin-Mitte, in the Ärztehaus Hedwig, Aufgang (Entrance) 1, on the ground floor, left-hand side (S-Bahn Hackescher Markt) Emergency contact: Telephone: 030 390 63 – 10


LARA

https://lara-berlin.de/en/welcome

Telephone: 030 216 8888

LARA - Rape Crisis and Counseling Centre

LARA offers unbureaucratic assistance for women, girls and transgender people over the age of 14, who have been raped, sexually abused and/or sexually harassed.

LARA‘s counsellors will listen to you and take you seriously. They will offer you support irrespective of how long ago the sexual abuse occurred and who committed it.

You may choose to remain anonymous. They will not record your personal data if you do not wish us to do so. It goes without saying that they treat all information strictly confidentially.

Counselling is offered by telephone or in-person. They will try to arrange an appointment for you as soon as possible. They offer counselling in English, French, Turkish and Polish. For other languages, they arrange language mediators.

In an crisis/ emergency:

Their telephone hotline offers you rapid advice and support. In acute crisis situations, you can also go to them without a prior appointment

Mondays to Fridays between 9.00 am and 5.00 pm. You may have to wait to be seen.

You can bring someone with you to the Centre if you wish to. Please note that men are not permitted to enter LARA’s premises during opening hours.

Free legal advice from experienced female lawyers is offered every Tuesday.
You can arrange an appointment via our hotline.

Please call the telephone hotline on 030 216 88 88 or send an email to beratung@lara-berlin.de.


Schokofabrik - Casa Kuà

Trans* Inter* Queer Community & Health Centre

Casa Kuà is organised by trans* and non binary BIPoCs to make health more accessible to other trans, inter, non binary and queer people,  and especially for those affected by racism.

The aim of the centre is as they state; “to bring alternative, traditional, and conventional medical treatments together.”

They also want to bring communities together, centring the needs and wishes of BIPoC (Black, Indigenous & People of Colour) trans* people, because for them, communities and health are inseparable.

Casa Kuà

www.casa-kua.com


The Violence against Women support Hotline – Support and counseling for Women

Available round the clock, 365 days a year and free of charge: the Violence against women support hotline offers victims a way of receiving competent advice securely, anonymously and regardless of disability whenever they need it. Counsellors provide women with confidential support and if needed can help them find appropriate local support options in their area. This new support service thus caters to a concrete social need and plays an important role in directing survivors of any kind of abuse/assault, relatives of them, and their friends to professionals and towards appropriate support resources.

Support Hotline/

Das Hilfetelefon

https://www.hilfetelefon.de/en.html

08000 116 016


Counseling

Psychosocial counseling

GLADT works with an approach based on eye-level support.

They themselves are Black LGBT*I*Q and LGBT*I*Q of Color and are affected by different forms of discrimination.

Through their psychosocial counselling services, they seek to support and empower people who go through similar experiences.

They work anonymously, in solidarity and confidentiality. They try to offer assistance on self-help. They offer a space where people can feel heard, understood and strengthened. 

Anti-discrimination, Anti-violence

Have you experienced (multiple) discrimination? Have you experienced homophobia and transphobia? Have you experienced violence on the street, from the authorities, from the police, in relationships or from friends? Have you experienced bullying or stalking? Have you experienced sexual violence?

  • Asylum, Migration

  • Trans* und Inter*

  • Coming Out, Family, Religion

  • Health

  • Addiction

  • Empowerment

  • Self-organization

We support in a partisan way, in solidarity, and confidentiality. If necessary, we provide non-German speaking or multilingual doctors, therapists and lawyers. We offer as much guidance as we can.

Psychological counseling

We offer psychological counseling for people who, for whatever reason, don’t have quick access to therapy (Dates only by appointment – please contact us at psy-counselling@gladt.de).

Who are we here for?

  • LGBT*I*Q (Lesbian, Gay, Bisexual, Trans *, Inter *, Queer)

  • People with a history of immigration

  • LGBT*I*Q refugees

  • People of Color and Black people

  • People affected by multiple discrimination because of a disability, age, religion or belief, social background, etc.

  • (Chosen) Family Members and Friends from immigrants, Black and/or of Color LGBT*I*Q’s

  • Professionals, multipliers (including education, health, anti-discrimination, social work …)

Languages

We give advice in different languages. The following languages are currently offered in our team: Urdu, Punjabi, Turkish, Hebrew, Farsi, Deutsch, English.

If required, we can also provide interpreters for DGS (German Sign Language), Arabic, Spanish, Portuguese, French, Georgian and Russian.


 Psychosocial and Legal Counseling

MILES offers psychosocial and legal counselling as well as support for LGBTIQ* refugees and people with migration biographies, people who identify as LGBTIQ* BIPoC and their relatives.

Their psychosocial counselling is free of charge and can be anonymous if desired.

The main subjects are coming out, sexual and gender identity, emotional stress, as well as conflicts on housing or accommodation, and discrimination.

They work both with other organizations and institutions as well as consult other counselling centres in Berlin. In addition, they cooperate with different related organizations and can transfer you to alternative counselling facilities.

As part of a joint counselling service from the Refugee Law Clinic Berlin and MILES, LGBTIQ* refugees are able to receive anonymous counseling and assistance with asylum procedures (free of charge).

In cooperation with qualified LGBTIQ*-sensitive lawyers, we offer a legal counseling service to LGBTIQ* refugees, LGBTIQ* migrants and LGBTIQ* BIPoC.

As a long term member of the Berlin-based working group against forced marriage (Berliner Arbeitskreis gegen Zwangsverheiratung) they also offer counselling for adult individuals who are threatened by forced marriage and other forms of violence against sexual and gender identity and cooperate with the Kreisverband des AWO Berlin Spree-Wuhle e.V. Our new cooperation project with them is the sheltered housing for LGBTIQ*.


Counseling Center QUEER LEBEN

This is a counseling centre for inter* and trans* and queer persons of all ages, their parents and relatives.

Inter*: refers to persons who are born with a body that does not fit the common societal ideas about sex. These common ideas are based on a binary division of sex, which assumes that all persons can be classified as either male or female. Inter*, or intersex, is a term coming from the inter* community, and the asterisk is intended to represent the many self-definitions that people may also use.

Trans*: According to their definition, “trans*” refers to persons who do not (also: not entirely, or not always) identify with the sex they were assigned at birth. If you are questioning your gender identity, you are welcome to approach us for counselling. You decide, however, if “trans*” is a suitable term for you. They use “trans*” (with an asterisk) in order to encompass as many trans identities as possible, including, but not limited to, transsexual, transgender and gender-queer people.

They provide counselling on all questions regarding “Geschlecht” (Germ: sex and gender), gender identity and self-determination.

See more below under “Mission statement” on their website.

Telephone: +49 30 44 66 88-114

Email: mail@queer-leben.de


Schwulenberatung Berlin

As a counselling center, they offer help to gay and bisexual men, trans* and inter* people, people living with HIV/Aids and their relatives or partners.

All services are confidential.

In cases of emergency, like having experienced physical and/or sexual violence you can contact them, and ask for psychological counselling as well as legal support.

They offer 1-on-1 and /or group counselling in all matters regarding:
• Coming-Out
• Mental health
• Age-related problems
• Alcohol and drug use
• Addiction
• HIV/Aids
• Discrimination
• Trans and intersex-related topics

Contact
Our helpdesk is staffed
Mondays to Fridays 9 am – 7 pm:
fon: 030 44 66 88 – 111
Mail: info@schwulenberatungberlin.de


TransVer

Ressourcen-netzwerk zur interkulturellen Öffnung

https://transver-berlin.de/beratungsangebot/english/

TransVer

Counseling, Support & Information

The team of TransVer offer information about appropriate support for migrants and refugees who experience psychological difficulties, as well as for friends and family members. If you are having difficulties such as sleeping disorders, concentration problems or sadness, or know someone who needs help and support, please get in touch with them.


Their counseling and information service is free of charge. Their various language skills (German, Polish, English, French, Romanian, Spanish, Italian, Portuguese) and the possibility of working with interpreting services allow them to offer their services to a wide group of people, irrespective of their first language.

They are a team of social workers, psychologists and social scientists trained and experienced in psychiatric work. Having many years of experience in this field, they provide professional and appropriate support for any issue.


On this page, you will find a summary of information on helplines, mental health support services, social, psychosocial and psychiatric services in Berlin. All the information has been taken from their websites. Please check those to get the most recent and correct information. You could also copy the names of the institutions into search engines online. (08.07.2021)